We stand 100% behind our product’s quality and so we offer you a 15 day no risk money back guarantee.

In case you are not satisfied with your product, you can simply return it to us, and you will get a refund.

Returns

Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.The 15 day periond starts on the day in which you receive your order.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Exchanges

The first exchange is free of charge, which means that we are going to pay for the pick-up/sending back of your items.

Please notice that we can only exchange items for another size, not for a different model. If you are interested in a different model, you will need to place a new order for it.

Should you have any questions, you can contact as anytime at customerservice@clariste.com

How to get the Refund

We believe in outstanding customers service and so we have created a smooth return procedure. 

  • Contact our customer service (customerservice@clariste.com) with the subject „Refund and your order number“
  • We will contact you within 24 hours and you will get everything you need to return the product

 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Refund Timing

Please note that we have up to 30 days of time to complete the refund payment, starting from the day in which we receive your return at our warehouse. 

Of course we do our best to refund your money as soon as possible within the 30 days, in fact:

-refund payments to credit cards/PayPal accounts normally take up to 5 days from the moment in which we receive the return at our warehouse.

-refund payments to bank accounts normally take up to 10 days from the moment in which we receive the return at our warehouse.

 

 

 

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